Terms & Conditions



 Toll Free: 1 (800) 618-1893


 Direct: (909) 972-9721


 Email: info@solpix.net


Please read these terms and conditions carefully before using the services described below. By using these services, you acknowledge that you have agreed to become a party to and legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions, you may not access or otherwise use these services. 
SolPix Virtual Tours: General Information 
If neither agent nor homeowner is present at the time the tour is photographed, and the agent has made no prior requests regarding shot selection , the shots taken will be at the discretion of the photographer. SolPix claims no responsibility for the photographerís selection of shots except in cases of extreme negligence. 

Once a tour is processed, it will be posted to a unique Internet address on the SolPix website. The URL to the tour will be sent to the email address provided to SolPix. This URL can be freely used to create a link from your own personal website. 

A virtual tour will be posted to the SolPix website only upon receiving required information as specified at time of scheduling. This information includes but is not limited to: MLS number, asking price, address, square footage, the number of bedrooms and bathrooms. SolPix is not responsible for any delays that are the result of missing or incorrect information. 

The virtual tour will become inactive after a date specified at purchase. The tour can be reactivated at any time. 

All images and media are the sole property of SolPix. SolPix reserves all rights to these images, media and content. All images and media are made available to client until the property is sold, listing expires. (Unless otherwise specified in writing) 
SolPix Virtual Tours: Tour Information 
The client must provide a valid address of the home at tour purchase. 

A client may reschedule a tour but must do so more than twenty-four hours prior to the originally scheduled time or they will be assessed a cancellation fee. 

A client may substitute one home for another home in the same area, but must do so more than four business hours prior to the originally scheduled time or they will be assessed a cancellation fee. 

The SolPix photographer will shoot the home as-is. That is, he will not move objects, straighten or dust objects, open or shut windows or doors, etc. The photographer will, however, turn lighting on or off and open or shut blinds if it results in better images. 

Once the photographer has photographed a home, the tour may not be cancelled. The client will be charged the full price of the tour.  No Refunds will be given once the home has been Photographed 

A tour may be transferred to another account, but the client will be assessed a transfer fee. 

If an agent is not happy with the photographs taken of a home, he or she may request a reshoot within 30 days of ordering the tour. The photographer will come and take pictures of the same home for a nominal "reshoot fee". After 30 days, the full tour price will be charged. 

The following events will result in a $40.00 cancellation fee: 

1.  The agent or homeowner is not present at the scheduled time of the tour (unless otherwise arranged with SolPix). 

2.  The home is not  clean and presentable at the scheduled time of the tour, and results in a cancellation of the photo shoot.

3.  Any cancellation with less than 24 hours notice, except for  extreme circumstances such as  bad weather, flood , fire, earthquake, etc

SolPix reserves all rights to update these Terms and Conditions at any time. 
General Linking Information: 
1. Listing information must be on requested site before we can post virtual tours there. It is agentís responsibility to get listing on sites. 

2. We must have required listing information before we can post tour to requested websites (i.e. correct MLS number and address of home). 

3. If there is not a field for the virtual tour URL, we will put the virtual tour website in the description of the home. 

4. We only post virtual tour links, we are not responsible for getting still images onto MLS or other websites. 

5. SolPix has the ability to post directly to Realtor.com. In order to post an agentís virtual tour, the listing needs to be on this site and SolPix must have the necessary information to post the home (MLS number, correct address, etc.) Once SolPix posts the tour to Realtor.com, SolPix is not responsible for the reliability of their servers. There are associated posting fees with Realtor.com. There is a $19.99 posting fee to post to Realtor.com. Also, Realtor.com allows up to 10 virtual images and no still images. When posting to Realtor.com, this generally takes 24 hours from the time that the tour is posted on SolPix.com. 




1 (800) 618-1893

phone     (909) 972-9721

email   info@solpix.net


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